Connection issues
Check online status, IP address, latest connection time, and whether the Client app is running.
Support center
Get remote PC management questions ready for faster support
Use this support hub to prepare rollout, installation, connectivity, remote session, script execution, and client update details before contacting the RemotePilot team.
Before contacting support
Support moves faster when the issue type is clear.
Remote PC management issues usually come from connection state, permissions, network access, app version, or execution logs.
Remote session issues
Separate view-only mode, control mode, latency, and screen refresh behavior.
Automation issues
Include target PCs, selected script, failure log, and Client app version.
FAQ
RemotePilot support FAQ
What should teams prepare before contacting support?
Prepare managed PC count, operating systems, connection status, affected feature, error messages, and execution logs.
What should I check when a remote session does not open?
Check whether the Client app is running, the PC is online, the network is reachable, and the console shows a recent connection time.
Can support help with script execution failures?
Yes. Share the target PC, selected script, failure log, and Client app version to make troubleshooting faster.