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Managed PC App
The lightweight app installed on PCs that should be managed through RemotePilot.
Role
The Managed PC App is installed on each PC that should appear in the Operator Console. When it is running, operators can see whether the PC is reachable and can request remote support or approved maintenance work.
User experience
The app is designed to stay out of the user's way. It can keep the PC connected in the background according to the site's operating policy, and action is taken only when an operator starts support or maintenance from the console.
What operators can do
- Confirm whether the PC is online.
- View the screen during a support request or incident.
- Run approved maintenance tasks remotely.
- Check power-related actions or update status when needed.
Rollout considerations
- Managed PCs need to communicate with the Operator Console under your network policy.
- If remote support is required, confirm screen access and security settings in advance.
- For shared-PC environments such as schools, academies, and retail sites, define a standard installation procedure.
When connection is lost
If the connection is lost, the PC may appear offline in the console. Check power state, network access, security software, and the console address settings in that order.